Summary of Privacy Practices; Last Updated: January 15, 2026 Information We Collect: Name, phone number, email, and service address provided when you request a quote or book a pickup. How We Use It: To provide quotes, schedule your junk removal, and send service updates (SMS/Email). Sharing: We do not sell your data. We only share info with essential partners (like our scheduling software or payment processors) to complete your job. Your Rights: You can request to view, edit, or delete your data at any time by emailing contact@junkremovalsla.com. Privacy Notice: junkremovalsla.com 1. Introduction At Junk Removals LA, we value your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or services. 2. Information We Collect Contact Information: Name, email address, and phone number. Service Details: Your physical address for junk pickup and photos of items you wish to have removed. Automatic Data: We may collect your IP address and browsing behavior via cookies to improve our website performance. 3. How We Use Your Information We use your data strictly for business operations, including: Providing free estimates and processing bookings. Sending appointment reminders via SMS or email. Processing payments for services rendered. Improving our local service offerings in Los Angeles. 4. SMS/Text Messaging By providing your phone number, you consent to receive text messages regarding your service (e.g., "Our truck is 15 minutes away"). You may opt-out at any time by replying "STOP." We do not share SMS consent with third parties for marketing purposes. 5. Data Sharing & Third Parties We do not sell, rent, or trade your personal information. We only share data with trusted third-party vendors necessary to run our business, such as: Dispatch/CRM Software: To manage your appointment. Payment Processors: To securely handle credit card transactions. Legal Requirements: If required by California law or to protect our rights. 6. California Privacy Rights (CCPA) As a California-based business, we comply with the CCPA. Residents of California have the right to: Know what personal data is being collected. Request the deletion of their personal information. Opt-out of any potential sale of personal information (though we do not sell data). 7. Security We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. 8. Contact Us If you have questions about this Privacy Notice or wish to exercise your data rights, please contact us at: Email: contact@junkremovalsla.com Website: junkremovalsla.com Location: Los Angeles, CA